Warranty Policy

Effective Date: March 27, 2026

This Limited Warranty applies only to ibreo products purchased directly from www.ibreo.com  or, where expressly stated by ibreo, from an authorized sales channel. This Limited Warranty covers defects in materials and workmanship under normal personal use during the applicable warranty period.

1. Warranty Period

The following warranty periods apply from the date of original delivery:

  • Main Devices (Massagers): One (1) Year
  • Included Accessories and Attachments: Ninety (90) Days
  • Certified Refurbished Products: Three (3) Months

For purposes of this Limited Warranty, accessories and attachments include items such as chargers, charging cables, massage heads, detachable attachments, carrying cases, and other standard in-box components, unless otherwise stated.

2. Eligibility

This Limited Warranty applies only to the original purchaser and is non-transferable. A valid proof of purchase, such as an order number or receipt, is required for all warranty claims.

For products purchased through Amazon or another authorized marketplace, return and refund requests are generally governed by the applicable marketplace policies. If ibreo provides warranty service for such orders, the customer must provide a valid marketplace order number and any information reasonably requested to verify the purchase.

3. What Is Covered

This Limited Warranty covers manufacturing defects in materials or workmanship that arise during normal personal use of the product during the applicable warranty period.

4. What Is Not Covered

This Limited Warranty does not cover:

  • Commercial, rental, institutional, or resale use, including use in clinics, spas, gyms, massage businesses, or similar environments
  • Normal wear and tear, including scratches, dents, cosmetic damage, discoloration, fading of fabric or coating, or other appearance-related changes that do not affect functionality
  • Normal wear and tear of accessories or attachments
  • Damage caused by misuse, abuse, accident, neglect, improper storage, improper handling, liquid exposure, drops, or use with improper voltage or power supply
  • Unauthorized repair, alteration, modification, or disassembly
  • Theft, loss, or products with removed, defaced, or altered serial numbers, where applicable
  • Battery aging, including the natural reduction of battery capacity over time
  • Damage resulting from failure to follow product instructions, warnings, or intended use guidelines

5. Warranty Claim Process

To submit a warranty claim, please contact ibreo@ibreo.com and provide:

  • Your order number or other valid proof of purchase
  • A description of the issue
  • Relevant photos or videos, if requested

ibreo may require reasonable troubleshooting steps before approving a warranty claim. Products should not be returned without prior authorization from ibreo.

For any approved return, replacement, or exchange request, ibreo will provide return instructions and a prepaid return shipping label. Returns sent without prior authorization may be refused or may experience processing delays.

If a customer chooses to return a product without using ibreo’s provided return instructions or prepaid label, the customer should use a trackable shipping service and keep proof of shipment until the return has been confirmed as received. ibreo is not responsible for packages lost in transit that cannot be verified with valid tracking information. If a package is returned without tracking and is lost in transit, the risk of loss remains with the customer.

If inspection shows that the reported issue is not covered by this Limited Warranty, the customer may be responsible for return shipping and any reasonable service fees disclosed in advance, where permitted by law.

6. Remedies

If ibreo confirms a valid warranty claim, ibreo may, at its discretion and depending on product condition and product availability:

  • Repair the product using new or refurbished parts
  • Replace the product with a new, refurbished, or functionally equivalent product of the same model or a comparable model
  • Provide a refund or partial refund, where repair or replacement is not reasonably available and where appropriate under applicable law

Any replacement product will be covered for the remainder of the original warranty period or thirty (30) days after delivery of the replacement, whichever is longer.

The remedies described in this Limited Warranty are the customer’s exclusive remedies to the extent permitted by law.

7. Shipping Responsibility

For approved warranty claims made within thirty (30) days after delivery, ibreo will cover standard shipping costs associated with the approved return or replacement process.

For approved warranty claims made after thirty (30) days from delivery, the customer may be responsible for the cost of shipping the product to ibreo’s designated service location, unless otherwise required by law. If ibreo repairs or replaces the product under warranty, ibreo will cover standard shipping costs for sending the repaired or replacement product back to the customer.

Any expedited shipping requested by the customer may be charged separately.

8. Fraud, Abuse, and Payment Disputes

ibreo reserves the right to reject claims that are fraudulent, abusive, misleading, or unsupported by valid proof of purchase.

If a customer receives a refund through a chargeback, payment dispute, or other payment reversal for the original purchase, ibreo may deny or terminate warranty coverage for that order to the extent permitted by law.

9. Limitation of Implied Warranties

To the extent permitted by law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this Limited Warranty.

10. Limitation of Liability

To the maximum extent permitted by law, ibreo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of use, loss of data, loss of revenue, or loss of profits, arising out of or related to the use of the product, even if advised of the possibility of such damages.

11. State Law Rights

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.