ibreo Privacy Policy
Last Updated: March 17, 2026
This Privacy Policy describes how ibreo Technology Co., Limited (“ibreo,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit our website, purchase our products, use our smart wellness devices, use our mobile applications, or otherwise interact with our services (collectively, the “Services”).
By using the Services, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. Company Information
ibreo Technology Co., Limited
Registered in Hong Kong
Registered Office: 32 Lam Hing Street, Metro Centre 1, Flat/RM 27, Block 1, 12/F, Kowloon Bay, Hong Kong
Email: ibreo@ibreo.com
For purposes of applicable privacy law, ibreo is the controller of personal information collected through the Services, unless otherwise stated.
2. Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
A. Identifiers and Contact Information
Name, email address, phone number, shipping address, billing address, IP address, and account or customer ID.
B. Commercial and Transaction Information
Order details, purchase history, payment confirmation, product model purchased, warranty records, and customer service history.
C. Device and Wellness Preference Information
When you use our smart devices or mobile applications, we may collect certain information necessary to provide functionality and improve performance, such as device identifiers, Bluetooth pairing status, app version, device model, and product usage preferences (for example, massage frequency, intensity settings, selected modes, and target areas). Our products and Services are intended for general consumer wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease.
D. Internet or Other Electronic Network Activity
Browser type, operating system, referring pages, website usage data, cookie data, pages viewed, links clicked, and advertising interaction data.
E. Approximate Location Information
Approximate location information inferred from your IP address, such as city, state, or country.
F. Information You Provide Directly
Information you provide when contacting customer service, submitting warranty requests, leaving reviews, participating in surveys, or otherwise communicating with us.
3. How We Use Personal Information
We may use your personal information to:
- Provide, operate, and maintain the Services
- Process and fulfill orders, returns, warranty requests, and customer support inquiries
- Process payments and maintain secure transaction handling through our ecommerce and payment partners
- Communicate with you regarding orders, support, updates, promotions, and marketing communications
- Enable smart device functionality, Bluetooth connectivity, and app-related features
- Improve product performance, troubleshoot issues, and personalize user experience
- Conduct analytics and measure marketing performance
- Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity
- Comply with legal obligations and enforce our terms, policies, and rights
4. Cookies and Tracking Technologies
We and our partners, including Shopify, Google, and Meta, may use cookies, pixels, SDKs, and similar technologies to operate the website, analyze traffic, measure marketing effectiveness, and support personalized or targeted advertising.
Essential Cookies
Our store is powered by Shopify. Certain cookies are necessary to enable core website functions such as shopping cart functionality, checkout, account login, fraud prevention, and security.
Analytics and Advertising Technologies
We may use analytics and advertising technologies to understand how visitors use our website, measure ad performance, and support remarketing or personalized advertising.
For more information, please review our Cookie Policy:
[ Cookie Policy]
For information about your choices regarding targeted advertising and related privacy rights, please visit:
[Your Privacy Choices]
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
A. Service Providers
We use service providers to support our business operations, including ecommerce infrastructure, order management, logistics, cloud storage, customer support, email communications, analytics, and fraud prevention. These providers may include Shopify, PingPong, PayPal, logistics partners, cloud providers, and marketing platforms such as Klaviyo.
We use Shopify to power our online store. You can learn more about Shopify’s privacy practices in Shopify’s Privacy Policy:
[Insert Shopify Privacy Policy Link]
B. Advertising and Analytics Partners
We may share limited identifiers, device information, cookie data, and internet activity data with analytics and advertising partners such as Google and Meta to measure campaigns and support cross-context behavioral advertising or targeted advertising.
C. Legal Compliance and Business Transfers
We may disclose personal information when required by law, legal process, or lawful requests from authorities, or when reasonably necessary to protect our rights, users, property, or safety. We may also disclose personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
6. Payment Security
Payments on our store are processed through third-party providers and partners that are designed to maintain industry-standard security measures, including PCI-DSS requirements where applicable. Our store operates on Shopify infrastructure, and payments may also be processed through providers such as PingPong and PayPal, each of which may apply its own security and compliance standards.
Please note that ibreo does not store full payment card details on its own servers.
7. U.S. State Privacy Rights
Residents of certain U.S. states, including California, may have rights regarding their personal information, subject to applicable law, verification, and exceptions. Depending on your state of residence, these rights may include:
- The right to access personal information we hold about you
- The right to correct inaccurate personal information
- The right to delete personal information
- The right to opt out of the sale or sharing of personal information
- The right to opt out of targeted advertising
- The right not to receive discriminatory treatment for exercising applicable privacy rights
- The right to appeal a denied request, where applicable
Global Privacy Control (GPC)
Where required by applicable law, we honor the Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of personal information, or the use of personal information for targeted advertising, for that browser or device.
How to Submit a Request
To submit a privacy request, please contact us at:
ibreo@ibreo.com
Please use the subject line:
Privacy Request
If you are submitting an appeal where applicable, please use the subject line:
Privacy Appeal
We may need to verify your identity before processing certain requests.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain warranty and customer support records, detect security incidents, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the nature of the information and the reason it was collected. When personal information is no longer reasonably necessary, we will delete, anonymize, or de-identify it unless retention is required or permitted by law.
9. International Processing
ibreo is based in Hong Kong, and your personal information may be transferred to, stored in, or processed in jurisdictions other than your own, including by our service providers and partners. By using the Services, you understand that your information may be processed outside your country of residence, subject to applicable legal requirements and appropriate safeguards where required.
10. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without legally required consent. If we learn that we have collected personal information from a child under 13 in a manner not permitted by law, we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Material changes will be communicated as required by applicable law.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
ibreo Privacy Team
Email: ibreo@ibreo.com
Address: 32 Lam Hing Street, Metro Centre 1, Flat/RM 27, Block 1, 12/F, Kowloon Bay, Hong Kong