Return & Refund Policy

Effective Date: March 27, 2026

Thank you for choosing ibreo. We want you to feel confident in your purchase and supported throughout your wellness journey. If you are not fully satisfied with your order, we are here to help.

This Return & Refund Policy applies only to purchases made directly through www.ibreo.com Orders placed through Amazon or another third-party marketplace are subject to the applicable marketplace’s return and refund policies and must be handled through that platform unless otherwise expressly stated by ibreo.

1. 30-Day Return Policy for Non-Defective Products

You may request a return within thirty (30) days after the date of delivery for a non-defective product.

To be eligible for a return, the item must:

Be returned within 30 days after delivery
Be in clean and hygienic condition
Show no excessive signs of use, wear, stains, residue, or damage
Include all original packaging, accessories, manuals, and other in-box components
Be accompanied by valid proof of purchase, such as an order number or receipt

Returns that do not meet the eligibility requirements in this policy may be denied.

2. Fees for Non-Defective Returns

For approved non-defective returns:

ibreo will provide return instructions and a prepaid return shipping label
The actual return shipping cost will be deducted from the refund
Original shipping charges, if any, are non-refundable unless otherwise required by law

3. 7-Day Quality Guarantee for Damaged or Defective Products

If your product arrives damaged, is materially defective, or fails to function as intended due to a manufacturing issue within seven (7) days after delivery, you may request a return, replacement, or refund.

For approved claims under this section:

ibreo will provide a prepaid return shipping label at no cost to you
No return shipping cost will be deducted from your refund
You may be offered a full refund or a replacement, as appropriate

All returned items are subject to inspection before final approval. If inspection shows that the issue is not due to shipping damage or a manufacturing defect, the request may instead be handled under the standard return policy or the Warranty Policy, as applicable.

4. How to Start a Return

To request a return, refund, or replacement, please contact ibreo@ibreo.com and include:

Your order number
The reason for the request
Clear photos or videos showing the product condition, packaging, or reported issue, where applicable

Once your request is reviewed and approved, ibreo will provide return instructions and a prepaid return shipping label. Please do not send any item back without prior authorization.

If a customer chooses not to use ibreo’s provided return instructions or prepaid label and instead sends the item back independently, the customer should use a trackable shipping service and retain proof of shipment until the return has been confirmed as received. ibreo is not responsible for packages lost in transit that cannot be verified with valid tracking information. If a package is returned without tracking and is lost in transit, the risk of loss remains with the customer.

After the returned item is received, ibreo will inspect it and normally notify you of the outcome within 3 to 5 business days. Approved refunds will be issued to the original payment method within 5 to 10 business days after approval, although processing times may vary depending on your payment provider.

5. Order Cancellations

Before Shipment: Orders canceled before fulfillment are eligible for a full refund.
After Shipment: If a cancellation is requested after shipment, ibreo may attempt to intercept the package with the carrier. Any actual carrier interception fee or related shipping charges may be deducted from the refund. If interception is not possible, the order may be returned after delivery in accordance with this policy.

6. Non-Returnable Items

The following items are not eligible for return or refund unless required by law:

Products showing excessive use, stains, skin oils, odor, residue, or other hygiene-related issues beyond normal inspection
Items damaged by misuse, neglect, accident, unauthorized modification, or improper handling
Products marked as Final Sale
Promotional gift items or complimentary items
Returns sent without prior authorization, where accepted at all

7. Refused Deliveries

If a shipment is refused by the customer or returned to sender without prior authorization, ibreo may deduct return shipping charges, interception fees, and any other applicable carrier fees from the refund.

8. Exchanges

Exchanges for defective products are handled in accordance with the Warranty Policy or the 7-Day Quality Guarantee, as applicable.

If you wish to exchange a non-defective product for another item, we recommend placing a new order and requesting a return for the original item under this policy.

9. Late or Missing Refunds

If you have not received your refund after approval, please:

Check your bank account again
Contact your credit card company or payment provider, as processing times may vary
Contact us at ibreo@ibreo.com if you still need assistance

Where available, ibreo may provide an ARN (Acquirer Reference Number) or other refund reference details to assist your payment provider in locating the transaction.

10. Delivery, Risk of Loss, and Stolen Packages

Once a package is marked as delivered by the carrier to the shipping address provided in the order, responsibility for the package passes to the customer. ibreo is not responsible for packages that are lost or stolen after confirmed delivery.

If you believe a package has been stolen after delivery, we recommend contacting the carrier and local authorities as appropriate.

11. Fraud Prevention and Payment Disputes

ibreo reserves the right to investigate suspicious return activity, misuse of this policy, or fraudulent claims.

In the event of a chargeback or payment dispute, ibreo may submit relevant information to payment providers, financial institutions, shipping carriers, or authorities, including order records, tracking and delivery confirmations, IP address logs, and customer communications, to protect its interests and respond to the dispute.

12. Contact Us

For return, refund, or replacement requests, please contact:

Email: ibreo@ibreo.com
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Response Time: We generally respond within 1 business day