ibreo Terms of Service

Last Updated: March 17, 2026

These Terms of Service (“Terms”) govern your access to and use of the ibreo website, products, smart devices, mobile applications, and related services (collectively, the “Services”) provided by ibreo Technology Co., Limited (“ibreo,” “we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase products from our Services or create an account.

By using the Services, you represent and warrant that you meet these requirements and have the legal capacity to enter into these Terms.

2. Consumer Wellness Product Disclaimer

ibreo products are consumer wellness products and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Any information provided through our website, mobile applications, product materials, or marketing content is for general informational purposes only and does not constitute medical advice.

You should consult a physician or other qualified healthcare professional before using our products if you:

  • are pregnant
  • have a medical condition, including heart disease, skin conditions, or high blood pressure
  • use an implanted medical device, such as a pacemaker
  • experience chronic, severe, or unexplained pain

Always read and follow the user manual, warnings, and safety instructions before using any ibreo product.

3. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You may not:

  • use the Services in any manner that violates applicable law or regulation
  • interfere with the operation, security, or integrity of the Services
  • attempt to gain unauthorized access to accounts, systems, or networks
  • reproduce, copy, sell, resell, or exploit any portion of the Services except as permitted by law or with our prior written consent
  • misuse any product or use any product in a manner inconsistent with its intended purpose, instructions, or safety guidance

4. Orders, Pricing, Payments, and Fraud Prevention

All orders are subject to acceptance, product availability, payment authorization, and fraud screening.

We reserve the right to refuse, limit, cancel, or reject any order at our discretion, including where we suspect fraud, unauthorized activity, resale abuse, pricing errors, or violations of these Terms.

We make reasonable efforts to ensure product descriptions, pricing, and availability are accurate, but errors may occur. We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders at any time, including after an order has been submitted.

Payments may be processed through Shopify infrastructure and third-party payment providers such as PingPong and PayPal. By submitting payment information, you authorize us and our payment partners to charge the applicable payment method for your order.

5. Shipping, Returns, and Warranty

Shipping timelines, returns, refunds, and warranty coverage are governed by our separate policies, including our Return & Refund Policy and Warranty Policy, which are incorporated into these Terms by reference.

Please review those policies carefully before making a purchase.

6. Accounts and Login Credentials

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information and to update such information as necessary.

We are not responsible for any loss or damage arising from your failure to protect your login credentials or from unauthorized use of your account.

7. Mobile Applications and Software

If we provide a mobile application, device software, or related digital functionality, we grant you a limited, non-exclusive, non-transferable, revocable license to use that software solely for your personal, lawful, and non-commercial use in connection with ibreo products and Services.

You may not:

  • copy, modify, reverse engineer, decompile, or disassemble the software except to the extent permitted by applicable law
  • remove any proprietary notices
  • use the software in any way that could harm the Services, devices, or other users

8. Intellectual Property

All content, materials, and technology available through the Services, including trademarks, logos, product designs, text, graphics, images, videos, software, app interfaces, and related content, are owned by ibreo Technology Co., Limited or its licensors and are protected by applicable intellectual property laws.

Except as expressly permitted in these Terms, you may not use, reproduce, distribute, modify, display, publish, or create derivative works from any part of the Services without our prior written permission.

9. Assumption of Risk and Proper Use

By purchasing or using ibreo products, you acknowledge and agree that physical wellness products involve inherent risks if used improperly.

You agree to use ibreo products only as intended and in accordance with the user manual, warnings, and safety instructions provided with the product.

To the fullest extent permitted by law, you assume responsibility for your use of the products. ibreo is not liable for injuries or harm resulting from misuse, failure to follow instructions, or use contrary to medical advice or product warnings.

10. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.

Except as expressly stated in our applicable Warranty Policy or as otherwise required by law, ibreo disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected.

11. Limitation of Liability

To the fullest extent permitted by law, ibreo and its affiliates, directors, officers, employees, licensors, service providers, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or relating to the Services, these Terms, or any product purchased through the Services.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the Services, or any product shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

12. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless ibreo Technology Co., Limited and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, expenses, or fees arising out of or relating to:

  • your misuse of the Services or products
  • your violation of these Terms
  • your violation of applicable law
  • your infringement of any third-party rights

13. Privacy and Related Policies

Your use of the Services is also subject to our Privacy Policy, Cookie Policy, Refund Policy, Warranty Policy, and any other policies posted on our website, each of which may be updated from time to time.

Please review these policies carefully.

14. Dispute Resolution; Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

To the fullest extent permitted by applicable law, you and ibreo agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product purchased through the Services will first be attempted to be resolved informally by contacting us at ibreo@ibreo.com.

If a dispute cannot be resolved informally, it shall be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies.

Any arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated.

The arbitration shall be conducted in English. If an in-person hearing is required, the location shall be determined in accordance with the applicable AAA rules, unless the parties agree otherwise.

This arbitration provision shall be governed by the Federal Arbitration Act to the fullest extent permitted by law.

15. Class Action Waiver

To the fullest extent permitted by applicable law, you and ibreo agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, collective, or representative action.

You waive any right to participate in or bring a class action, class arbitration, private attorney general action to the extent waivable, or other representative proceeding against ibreo.

If a court or arbitrator determines that all or part of this Class Action Waiver is unenforceable as to a particular claim or remedy, then that claim or remedy shall proceed in court to the extent required by law, and the remaining claims shall be resolved in arbitration to the fullest extent permitted by law.

16. Governing Law

Except to the extent preempted by the Federal Arbitration Act or otherwise required by applicable law, these Terms and any dispute arising out of or relating to these Terms or the Services shall be governed by the laws of the State of California, without regard to its conflict of law principles.

17. Export Control

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to applicable trade restrictions or embargoes that would prohibit access to or purchase from the Services, and that you are not identified on any government list of prohibited or restricted parties applicable to the transaction.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

Your continued use of the Services after any updated Terms become effective constitutes your acceptance of the revised Terms.

19. Contact Information

If you have questions about these Terms, please contact us at:

ibreo Technology Co., Limited
Email: ibreo@ibreo.com
Address: 32 Lam Hing Street, Metro Centre 1, Flat/RM 27, Block 1, 12/F, Kowloon Bay, Hong Kong